Established in 2016 Support The Roots LLC. has been the leading manufacturer in the rosin press industry. We thrive for quality products and the highest yields possible. Support The Roots LLC. is a growing, well-established business based in Southern California with a loyal customer base spread throughout the globe. We are a family run business, who believes in providing top quality customer service and value. As a company, we invest in training and continuous improvement to ensure all our employees have up-to-date product knowledge. At Support The Roots LLC. we take such pride in the products we manufacture, that we back them with a Limited Lifetime Warranty. All our machines are manufactured and assembled in sunny Southern California.
Website states orders are processed 1-24 hours, here we are a week later & there has been no updates or tracking information. I called & canceled my order & will no longer do business with HydroBuilder, spoke with two different people on different occasions & neither could give any information & did not offer any solution.
Hi, I purchased 125 20 gallon bags for our Loofah's here at our farm. As of this Friday, it will be 4 Weeks and they let me know it went back to the warehouse. 4 Weeks later.
Delivery is supposed to be next Monday, I have no faith in that. I recommend you find a more reliable source where you live. I am here in Michigan where this product was sent out. All the way to California, "by Mistake" Chelsea said.
Save your time and money and shop local.
From locating the product through receipt of package, the whole process was well organized. Shipping cost was reasonable and delivered quickly. THANK YOU!
NEVER shop here, they didn't send the right product, and are now insisting that we pay $100 restocking fee + $60 on shipping (meaning we don't get any money back).
I will never recommend or shop here again.
$38 for ice and a small little sachet. For the same price I could get 30 sachets directly from the source don't trust these guys! Go to TipTopbio.com the website listed on the sachet!
First time last time customer. These guys are definitely cut off!