They were fantastic in every way. They had to drop ship my items to me from the wholesale warehouse and the warehouse didn't send it out for a week or so and I reached out to them and told them that I needed it ASAP. The following day, I got the notice that it was sent. However, only half of what I ordered came. The other half was on backorder. I found it somewhere else and notified them that I no longer needed the backorder and my refund was issued right away. They are great to work with!