I've never had an issue with any order, ever. That's for myself, and when i've also sent things to other growers. I LOVE the BioNova line so much, thank you for keeping it here!!
I entered without knowing what I needed to complete my setup, and left with gear that suited my needs and confidence in using it. The team described everything simply, answered all my questions without making me feel rushed. Rarely does one find this service model today!
We ordered the triple threat for our raised bed garden of around 21 beds and our greenhouse. We have terrible problem with pests and hate using pesticides so we thought why not.
We applied them all through out and then decided to come in the house with the microscope and see what they looked like and they were Alive and moving well! I cant say that they work yet but we will be ordering again in the spring and reapplying! I believe they have plenty of time to do some damage this year still!
Kentucky zone 6-7 for reference on our growing season.
They were fantastic in every way. They had to drop ship my items to me from the wholesale warehouse and the warehouse didn't send it out for a week or so and I reached out to them and told them that I needed it ASAP. The following day, I got the notice that it was sent. However, only half of what I ordered came. The other half was on backorder. I found it somewhere else and notified them that I no longer needed the backorder and my refund was issued right away. They are great to work with!