Safest Place To Shop
Hydrobuilder.com respects its customers and has obtained the most trusted mark on the Internet to enable the strongest SSL encryption available to every single site visitor.
HydroBuilder.com works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software and can be verified with GoDaddy.com, which encrypts information you input at 256k-bit strength (most websites are encrypted at 128-bit strength). This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service Department at [email protected]
HydroBuilder.com hosts its own in-house call center to help with questions, take your order and any service requests you may have. Our product specialists have been trained by our different brands to understand the products that we sell. We are also a team of avid indoor and outdoor growers so we have not only been professionally trained on the specs of the items we sell, we use them everyday! Even if we don't have an immediate answer to your question - we will find it, and get back to you as soon as possible.
Even after a order is recorded, it is still checked and assessed for fraud risk. Risk sales are flagged and held pending a LIVE person checking with you to ensure this sale is valid and can be let through. Once we have your confirmed assent and the information is verified correct, the flagged order is released and resumed.
Readily Available To Help
We are based in the United States of America. Located in Chico, California, we offer a fully trained call center to assist in customer questions, concerns and service. We can be contacted by: phone, fax, email, and written inquiries.